Incoming Resources
- The complexity crisis, why too many products, markets, and customers are crippling your company-- and what to do about it, John L. Mariotti
- The Deming route to quality and productivity, road maps and roadblocks, by William W. Scherkenbach
- Strategic Six sigma, best practices from the executive suite, Dick Smith and Jerry Blakeslee ; with Richard Koonce
- Value as a service, embracing the coming disruption, Rob Bernshteyn
- Total quality, an executive's guide for the 1990s, [Ernst C. Huge, editor] ; the Ernst & Young Quality Improvement Consulting Group
- Take it to the next level, a story of the quest for quality and the Malcolm Baldridge Award, by Dale Crownover ; with Linda Bush and John Darrouzet
- Continuous process improvement, a practical guide to improving processes for measurable results, Richard Y. Chang
- Quality beyond Six Sigma, Ron Basu and Nevan Wright
- TQM engineering handbook, D.H. Stamatis
- The keys to excellence, the story of the Deming philosophy, by Nancy R. Mann
- Choosing a quality control system, Merton R. Hubbard
- The Six Sigma way, how GE, Motorola, and other top companies are honing their performance, by Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh
- Value proposition design, how to create products and services customers want, get started with..., written by Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith ; designed by Trish Papadakos
- Continuous improvement tools, a practical guide to achieve quality results, Richard Y. Chang, Matthew E. Niedzwiecki
- ISO 9000 quality systems handbook, David Hoyle