The quality journey, how winning the Baldrige sparked the remaking of IBM, Joseph H. Boyett ... [et al.]
Label
The quality journey, how winning the Baldrige sparked the remaking of IBM, Joseph H. Boyett ... [et al.]
Note
"Contains the Complete Text of IBM Rochester's Winning Application for the Malcolm Baldrige National Quality Award"--T.pIncludes index
Isbn
9780525936596
Lccn
93015203
Physical Description
xviii, 349 p., ill., 24 cm.
System control number
(OCoLC)27812715515831
Cover Art
Instantiates
Provider
Mapped to
Incoming Resources
- Item of1