Incoming Resources
- Reference services in archives, edited by Lucille Whalen
- Customer service, a how-to-do-it manual for librarians, Suzanne Walters
- Defusing the angry patron, a how-to-do-it manual for librarians, Rhea Joyce Rubin
- It comes with the territory, handling problem situations in libraries, by Anne M. Turner ; with a foreword by Gordon M. Conable
- Serving the difficult customer, a how-to-do-it manual for library staff, Kitty Smith
- The development of reference services through academic traditions, public library practice, and special librarianship
- The growth of reference service in the United States from 1876 to 1893
- Mapping the imaginary, supporting creative writers through programming, prompts, and research, Riley Hanick, Micah Bateman, and Jennifer Burek Pierce ; foreword by Elizabeth McCracken
- Teaching for better use of libraries,, selected by Charles L. Trinkner. Introd. by Florrinell F. Morton
- Hosting a library mystery, a programming guide, Elizabeth M. Karle
- Yoga and meditation at the library, a practical guide for librarians, Jenn Carson
- Reference library stock;, an informal guide,, by Lionel R. McColvin assisted by R. L. W. Collison
- Location-aware services and QR codes for libraries, Joe Murphy.
- Guidelines for audiovisual materials and services for large public libraries, Audiovisual Committee, Public Library Association, American Library Association
- Patron behavior in libraries, a handbook of positive approaches to negative situations, [edited by] Beth McNeil and Denise J. Johnson
- 50+ programs for tweens, teens, adults, and families, 12 months of ideas, Amy J. Alessio, Katie LaMantia, and Emily Vinci
- Escape rooms and other immersive experiences in the library, Ellyssa Kroski
- Easy technology programs for libraries, 15 quick and popular programs your patrons will love, David Folmar
- Creating and promoting lifelong learning in public libraries, tools and tips for practitioners, Donna L. Gilton
- Defusing the angry patron, a how-to-do-it manual for librarians and paraprofessionals, Rhea Joyce Rubin
- Adults just wanna have fun, programs for emerging adults, Audrey Barbakoff
- Cosplay in libraries, how to embrace costume play in your library, Ellyssa Kroski
- Customer service excellence, a concise guide for librarians, Darlene E. Weingand
- Library services in theory and context, Michael K. Buckland
- Evaluation of reference services, edited by Bill Katz and Ruth A. Fraley
- Public libraries in the smart city, Dale Leorke, Danielle Wyatt
- The creative edge, inspiring art explorations in libraries and beyond, Mary C. Fletcher
- Dealing with difficult people in the library, Mark R. Willis
- A year of programs for millennials and more, Amy J. Alessio, Katie LaMantia, Emily Vinci
- User studies, an introductory guide and select bibliography, [Centre for Research on User Studies, University of Sheffield] ; edited by Geoffrey Ford
- Crash course in dealing with difficult library customers, Shelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle
- It comes with the territory, handling problem situations in libraries, Anne M. Turner ; with a foreword by Gordon Conable
- Putting the user first, 30 strategies for transforming library services, by Courtney Greene McDonald
- Distance learning library services, the tenth Off-Campus Library Services Conference, Patrick B. Mahoney, editor