Incoming Resources
- 501 ways to roll out the red carpet for your customers, easy-to-implement ideas to inspire loyalty, get new customers, and make a lasting impression, Donna Cutting
- Customer service DNA, building blocks that drive customer loyalty, Curtis Hill and Erik Alberts with Richard L. Godfrey
- Positively outrageous service, how to delight and astound your customers and win them for life, T. Scott Gross
- Customer satisfaction is worthless, customer loyalty is priceless, how to make customers love you, keep them coming back and tell everyone they know, by Jeffrey Gitomer
- Angel customers & demon customers, discover which is which and turbo-charge your stock, Larry Selden & Geoffrey Colvin
- The ultimate online customer service guide, how to connect with your customers to sell more!, Marsha Collier
- Satisfaction guaranteed, 236 ideas to make your customers feel like a million dollars, Byrd Baggett
- Service failure, the real reasons employees struggle with customer service and what you can do about it, Jeff Toister
- High powered customer service training activities, 26 fast-moving training ideas for customer service trainers and managers, Garry Lennon
- Zombie loyalists, using great service to create rabid fans, Peter Shankman
- The customer is always right!, thought-provoking insights on the importance of customer satisfaction from today's business leaders, compiled by Armen J. Kabodian
- Uncommon service, how to win by putting customers at the core of your business, Frances Frei, Anne Morriss
- 100 practical ways to improve customer experience, achieve end-to-end customer engagement in a multichannel world, Martin Newman with Malcolm McDonald
- Customer experience for dummies, by Roy Barnes and Bob Kelleher
- Customer service 201, managing your people to be their best, ReneĢe Evenson
- Chief customer officer 2.0, how to build your customer-driven growth engine, Jeanne Bliss
- Fresh customer service, treat the employee as #1 and the customer as #2 and you will get customers for life, by Michael D. Brown
- The winner's attitude, change how you deal with difficult people and get the best out of any situation, Jeff and Val Gee
- Hug your customers, the proven way to personalize sales and achieve astounding results, Jack Mitchell
- Who's your Gladys?, how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest
- Your call is (not that) important to us, customer service and what it reveals about our world and our lives, Emily Yellin
- Salesforce.com, Justin Davis and Kristine Curington ; foreword by Dan Streetman, Sr. Vice President, Worldwide Alliances & Channels, Salesforce
- Service! some people just don't get it!, a simple system to make your customer service sizzle!, Trapper Woods and Todd Woods
- Your customer rules!, delivering the Me2B experiences that today's customers demand, Bill Price, David Jaffe
- Customer mania!, it's never too late to build a customer-focused company, Ken Blanchard, Jim Ballard, Fred Finch
- Sense & respond, how successful organizations listen to customers and create new products continuously, Jeff Gothelf & Josh Seiden
- Dealing with the customer from hell, a survival guide, Shaun Belding
- Salesforce.com for dummies, by Tom Wong, Liz Kao, and Matt Kaufman
- Accelerating customer relationships, using CRM and relationship technologies, Ronald S. Swift
- The customer service survival kit, what to say to defuse even the worst customer situations, Richard S. Gallagher, foreword by Carol Roth
- It's all about service, how to lead your people to care for your customers, Ray Pelletier
- Go ahead!, unleash a contagious customer success culture, Barry S. Farah
- Attract new customers, 100+ ideas to bring in more customers, Jerry R. Wilson
- The finishing touch, how to build world-class customer service, Tony Cram
- The customer culture imperative, a leader's guide to driving superior performance, Dr. Linden R. Brown and Chris L. Brown
- Clued in, how to keep customers coming back again and again, Lewis P. Carbone
- The curve, how smart companies find high-value customers, Nicholas Lovell
- What customers value most, how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability, Stanley A. Brown
- Strategic customer service, managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits, John A. Goodman, Scott M. Broetzmann
- Make some noise, the unconventional road to dominance, Ken Schmidt
- The customer-centered enterprise, how IBM and other world-class companies achieve extraordinary results by putting customers first, Harvey Thompson
- The thank you economy, Gary Vaynerchuk
- The customer marketing method, how to implement and profit from customer relationship management, Jay Curry with Adam Curry
- Affected, emotionally engaging customers in the digital age, Cara Wrigley & Karla Straker
- Winning the service game, Benjamin Schneider, David E. Bowen
- What customers crave, how to create relevant and memorable experiences at every touchpoint, Nicholas J. Webb
- Hug your haters, how to embrace complaints and keep your customers, Jay Baer
- Loyalty 3.0, how big data and gamification are revolutionizing customer and employee engagement, Rajat Paharia
- Amaze every customer every time, 52 tools for delivering the most amazing customer service on the planet, Shep Hyken
- One to one, B2B, customer development strategies for the business-to-business world, Don Peppers and Martha Rogers