Name: The brave new service strategy, aligning customer relationships, market strategies, and business structures, Barbara A. Gutek and Theresa Welsh - (electronic bk.)
ISBN: 9780585317748

The brave new service strategy, aligning customer relationships, market strategies, and business structures, Barbara A. Gutek and Theresa Welsh - (electronic bk.)

Type

Format

(electronic bk.)

Label

The brave new service strategy, aligning customer relationships, market strategies, and business structures, Barbara A. Gutek and Theresa Welsh - (electronic bk.)

Color

multicolored

Dimensions

unknown

Form Of Item

electronic

Isbn

9780585317748

Physical Description

xvi, 316 p., ill., 24 cm.

resource.reproductionNote

Electronic reproduction., Boulder, Colo. :, NetLibrary,, 2000., Available via World Wide Web., Access may be limited to NetLibrary affiliated libraries.

Specific Material Designation

remote

System control number

AHZ-8578

Cover Art

Instantiates